Support
Having a problem with an app?
Our applications don't end at launch — we keep running and maintaining them. When something isn't working as it should, write to us directly.
What to send us so we can fix it quickly.
- 01
Describe what happened
What you were doing, what you expected and what happened instead. A few plain sentences are enough.
- 02
Add a screenshot
A photo of the screen or a screenshot saves a lot of guesswork.
- 03
Tell us the device and version
Android or iPhone, or the browser if it's the web administration.
- 04
Say how urgent it is
Especially if an event is running or a deadline is close — we prioritise those.
What long-term support covers
- Fixing bugs in live operation
- App store updates
- Server and administration operation
- Small adjustments based on real-world use
- Consultation before an event or season
The exact scope of support differs per project — it follows what we agreed when the project went live.
Support contact
If an event is running right now and the app isn't working, please say so in the subject line — we handle those first.